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LOS ANGELES - May 21, 2009 - DemandResults, a leader in evidence-based marketing products and services, released Percent Complete for the Salesforce AppExchange today. PercentComplete allows users and
Friday, 22 May 2009

Summer ’09 will deliver new features across the Service Cloud, the Sales Cloud and the platform – delivering innovation to every department and every user. The real time cloud infrastruc
Wednesday, 13 May 2009

...ics between running your datacenter on your own hardware vs. running it on Amazon's hardware (offered as a service). We aren't going to question their analysis or numbers (we'll leave that to experts ...
Sunday, 12 April 2009

...ort revenues were $266 million, an increase of 35 percent over the same period last year. And professional services and other revenues were $23.5 million, an increase of 15 percent over the same perio...
Wednesday, 25 February 2009

With several connections between the two companies' services already announced, Salesforce (NYSE: CRM).com and Google (NSDQ: GOOG) have decided to take their relationship to the next level. The two sa
Friday, 12 December 2008

...which works better. Their development teams can fix problems instantly, without having to issue patches or service packs. In reality, early users of would have had a hard time calling i...
Thursday, 11 September 2008

...ilities as part of its training program for new customers, and Salesforce’s internal Global Professional Services is using SnapShot as a pilot program currently. ...
Friday, 22 August 2008

.... The toolkit, which lets programmers connect their applications or data into Google Apps and other Google services, strengthens the already tight relationship between the two vendors and fuels specul...
Friday, 27 June 2008

...stomers by delivering the right information when it’s needed most," said Steven Frers, Vice-President of Service and Support at CompassLearning, in Monday’s statement. New features for Salesforc...
Monday, 16 June 2008

Appirio today announced Appirio Cloud Storage for, a new software-as-a-service (SaaS) offering that uses Amazon Simple Storage Service (S3) to extend the capabilities of
Friday, 18 April 2008

...contained," he said. However, Narinder Singh, founder of Appirio, which provides applications and services to support the adoption of both Google Apps and, claimed that signifi...
Friday, 18 April 2008

Platform as a Service delivers Platform-as-a-Service, a new way to create and deploy business apps that makes companies and developers successful by letting them focus on what thei
Thursday, 27 September 2007

Riddle me this: Why does the self-proclaimed "Leader in Software-as-a-Service" require you to fill out a form and fax it in to change the credit card used for billing on your account? Th
Friday, 02 February 2007

...t Management Advanced Call Scripting Worklow and Approvals Salesforce for Google AdWords Customer Service and SupportDocument Management Case Queues and Auto-Assignment Advanced Case Esc...
Tuesday, 30 January 2007

...y an organization via the import wizards or DataLoader imports, updates, or deletions). A weekly export service is available to customers, and is outlined below. The weekly export service allows...
Monday, 29 January 2007

...y for, which they did the very next day! (By the way, I've been very impressed with customer service, and if you read this blog you know I'm a demanding customer!) Now we all know that...
Wednesday, 03 January 2007

...tly in the U.S. and in Europe, and this problem is a concern for European customers of US-hosted on-demand services. What do you think? Rup My first thoughts when I read this were simply: ...
Tuesday, 10 October 2006

Scott Hemmeter at the CRM Consulting Service ArrowPointe recently posted on his blog Perspectives on a blog entry about a freely available S-Control he developed that he's calling Inf
Thursday, 17 August 2006

Mike@msn commented on my earlier post suggesting that customers should be very careful when adding licenses by saying that: It's definitely a risk reward proposition, but at least the
Friday, 02 June 2006

...The stereotypical "hunter" salesperson is unlike the stereotypical "gatherer" customer service and/or marketing person.  The hunter is focused on finding new business and clos...
Tuesday, 30 May 2006

... website, and more. As far as I am concerned Integration is the "killer app" for Software as a Service.  That is why is infuriates me so much that Marc Benioff and friends don't allow...
Saturday, 04 February 2006

...ustomer driven...companies...asked us for integration support.... We've invested a great our web services APIs..." It appears Benioff doesn't believe his own propaganda.  If he did...
Thursday, 02 February 2006

... for market segmentation which would have been a great strategy.  Companies that provide products and services to meet the needs of different market segments can engender great customer loyalty, ...
Monday, 30 January 2006

...ial as we were exploring software options. As soon as we had customers and a sales team, we purchased the service. Sharks - that is correct. Stay Away from
Saturday, 05 January 2008

...nd have been using the application for 6+ years. Several attempts to negotiate better pricing and/or more services for the price being paid have been made with little to no follow through - almost fe...
Tuesday, 24 April 2007

...nks for the comment. Yes, I agree; SF is a lot more concerned about taking your money than making sure the service works for you *at-the-level-you-paid-for*. Sigh....
Wednesday, 11 April 2007

...for. Around the same time, a new sales rep started calling us trying to sell us additional services. We explained that we have been receiving strange renewal e-mails that
Sunday, 18 March 2007 is a *CRM* Saas, not an integrated CMS/CRM solution. In other words, they don't sell a software service that lets you manage a website -- they just let you play with your contacts/constitue...
Saturday, 24 February 2007

...s will be totally crush by your comments that "they are bias", eventhough they make sense. There are many services out there that have minimum licenses. example : email spamming services also have a ...
Friday, 16 February 2007

...are is licensed, not sold.' The former seems entirely consistent with the idea that sells a service." That's one small component of the contract, and I'm not asking for relatively comp...
Tuesday, 30 January 2007

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