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They’ll Nickel & Dime you to Death

One of my biggest complaints with Salesforce.com is how they seem focused on ways to nickel and dime their customers. I was just reading one of their help files[1] and found the following example (emphasis mine.):

Salesforce.com recommends that all customers back-up their salesforce.com data. All customers are advised to perform a weekly export. An export should be generated prior to any data project performed by an organization via the import wizards or DataLoader imports, updates, or deletions).

A weekly export service is available to customers, and is outlined below.

The weekly export service allows organizations to export a complete set of their Salesforce data, including all attachments, for archival purposes. A system administrator can request a data export once every seven (7) days. The salesforce.com service will automatically extract the organization’s data into compressed .csv data files and send an email confirmation to the administrator requesting the export.

The email will contain a web address to a secure page, from which the administrator can download the series of compressed data files.

To request a data export, follow the steps listed below.

1. Click on:

Setup | Administration Setup | Data Management | Data Export.

2. Select the "Include attachments" check box (if desired).

3. Select any data that you would like to include by checking the box next to the name of the object. Selecting the "Include all data" box will include data from all tables.

4. Click the "Data Export" button.

A confirmation email will be sent when the export has completed, with a link to the export files, as mentioned above.

The weekly export service is available for all Enterprise Edition customers, and is included in your license fees.

The weekly export service is available to Professional Edition customers as an add-on service, for $50/month.

To purchase this feature, please contact your salesforce.com sales representative, call us at 1-800-NO SOFTWARE, or send an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Now isn’t it a little arrogant and self-serving to require customers to pay extra for data backup when the loss of their data will typically be because of Saleforce.com’s failure to protect the data, not their own?

Oh well, just another case of Salesforce.com nickeling and diming their customers…

  1. I would have linked to it, but the URL won’t work unless you are logged in to my account. Grrr.

3 Responses to “They’ll Nickel & Dime you to Death”

  • Salesforce.com User responded:

    The backup is not because Salesforce.com puts that responsibility on the customer. It is in case the customer does something to delete / damage their own data. Salesforce.com is in the business of keeping customer data safe - otherwise who would buy it???

  • Mike Schinkel responded:

    Salesforce.com User: what’s your name?

    Anyway, Saleforce.com is in the business of keeping customer data safe but that doesn’t mean they couldn’t have a system crash. I’ve used and been responsible for enough systems that I know they are not foolproof, no matter how well meaning.

    But that’s entirely beside the point; why is something as fundamental as a backup *not* offered to Team Edition customers, and without extra fee? It certainly wouldn’t add any significant extra cost for Salesforce.

  • Janakan Rajendran responded:

    Hey,

    Will it allow me to export my activity history and attachments too?

    Thank you in advance,
    Janakan Rajendran

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