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Must FAX to Change Credit Card

Riddle me this: Why does the self-proclaimed "Leader in Software-as-a-Service" require you to fill out a form and fax it in to change the credit card used for billing on your account? This is the email I got from their billing department when I asked where on their website I would go to change my credit card information:

From: Omar Hernandez [mailto:
 This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
 ]
Sent: Monday, January 29, 2007 12:04 PM
To: Mike Schinkel
Subject: RE: Need to change billing info

Mike,

If you would like to change the credit card on file,please fill out and sign the form I have attached and return back to me. Once I get this form, I willupdate your account immediately. You can send it tome either by fax at my number below, or by email asan attachment. Please let me know if you have any questions. 

Regards,
Omar Hernandez
salesforce.com

 This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
 
415-536-XXXX  Phone
415-901-8494  Fax

I thought the whole idea of "Software-as-a-Service" was that you did things online at their website! Sheesh!

One Response to “Must FAX to Change Credit Card”

  • rprice responded:

    Why? Because salesforce.com is a *CRM* Saas, not an integrated CMS/CRM solution. In other words, they don’t sell a software service that lets you manage a website — they just let you play with your contacts/constituents/customers.

    For me, an integrated CRM/CMS solution is the next step.

    AppExchange is great, but I want an integrated, single-login solution that lets my customers update their CC info through the website that I manage and customize, in the same place (same login) where I review my customer opportunities.

    What do you think?

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