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DemandResults Launches New Force.com Application to Enhance CRM Data Completion

LOS ANGELES - May 21, 2009 - DemandResults, a leader in evidence-based marketing products and services, released Percent Complete for the Salesforce AppExchange today. PercentComplete allows users and administrators to see how complete information is for accounts, opportunities, contacts, cases or any other standard object.

Percent_complete4“The world’s best CRM is only as good as the quality of data that goes into it,” said DemandResults CEO Howard Brown, a two-time Salesforce Appy Award nominee. “The product is a response to frustration from Salesforce users that they weren’t allowed to submit data records unless they had data for all required fields. It was all or nothing. Percent Complete allows records that are still in progress, and gives CRM supervisors the dashboards and tools to make sure that data entered or modified by their staff is as complete as possible.”

Natively built in Force.com, the application enhances Salesforce’s native workflow process by calculating completion percentage figures in real-time, as data records are updated. After the easy single-click install, administrators can use Salesforce’s native validation rule features to easily assign percentage weight to specific data points. This insight helps administrators focus their efforts on upgrading data integrity where it is most needed. The app also works seamlessly with Salesforce’s native dashboards, reports, workflow and other standard features.

Scenario

A Salesforce user creating a new Account, Case, Partner Profile or Contact record is greeted with the Percent Complete messaging system at the top of the data screen. The administrator can choose which messages the Percent Complete application displays by designating which fields they are working on. As the user completes the contact data fields, Percent Complete updates the completion percentage in real-time as it tracks the contact user’s progress. After completing as many fields as possible, the user submits the data record. Users and Administrators can see their average completion of all designated areas of their organization’s account by checking the Percent Complete dashboards at any time.

Percent_Complete3Availability

Percent Complete is a free, 100% native application available from the Salesforce AppExchange

About the Force.com Platform and AppExchange

Force.com is the only proven Platform as a Service for building and running business applications in the cloud. The Force.com platform powers the Salesforce CRM applications, more than 800 ISV partner applications like those from CODA and Fujitsu, and more than 85,000 custom applications used by Salesforce.com’s 47,700 customers such as Japan Post, Kaiser Permanente, KONE and Sprint Nextel.

Force.com is the fastest platform for building and deploying complex business applications. Unlike a stack of disparate client/server hardware and software products, Force.com unifies the development and deployment model from the database to the device, allowing developers to easily assemble applications with clicks, components and code, and then instantly deploy them on Salesforce.com’s trusted global infrastructure. Customers and partners are using Force.com to build all kinds of business applications from supply chain management to compliance tracking, brand management, accounts receivable, claims processing applications and much more.

Applications built on the Force.com platform can be easily distributed to the entire SaaS community through the Force.com AppExchange marketplace.

About DemandResults

DemandResults is a leading evidence-based marketing agency located in Los Angeles, California. Evidence-based marketing combines proven marketing methodologies with intensive testing and a commitment to measuring marketing impact. The company’s products and services focus on social media marketing, Web site optimization, search engine marketing (SEM & SEO) and Customer Relationship Management (CRM). DemandResults’ unique approach takes the guesswork out of tough creative and strategic decisions and delivers real, measurable results.

Salesforce.com today announced Summer ‘09

Summer ’09 will deliver new features across the Service Cloud, the Sales Cloud and the Force.com platform – delivering innovation to every department and every user. The real time cloud infrastructure enables salesforce.com to deliver approximately three major releases a year, ensuring that all of salesforce.com’s 55,400 customers can leverage the latest cloud computing innovations to grow their business.
Salesforce SASSY
“The power of salesforce.com’s real time cloud infrastructure is that it lets customers run their business, not their software,” said Marc Benioff, chairman and CEO at salesforce.com. “Salesforce.com is the only company that can instantly and reliably provide the latest innovations to all of our customers, without the hassles of upgrades and maintenance. Summer ’09 proves the value of the cloud computing model for customers once again by bringing major product breakthroughs to everyone at no additional cost.”

“Like clockwork, Salesforce CRM and the Force.com platform just get better,” said Ed Romson of Plantronics. “It’s what separates the value of the cloud model from traditional software, and we love it. How often do you buy something that consistently gets better over time?”

“With Summer ‘09, salesforce.com is delivering the Salesforce to Salesforce revolution to the Service Cloud. Now, in just a few clicks, companies can share case information in real-time with their partners, maintaining the validity of their own business processes while ensuring that customers receive the best service, regardless of which company they contact first,” said Sheryl Kingstone, Yankee Group.

Service Cloud: Join the Conversation with the Leader in Customer Service The Service Cloud transforms customer service through the power of cloud computing, and brings together industry leading cloud computing platforms like Google, Facebook and Twitter with traditional contact center channels like phone, email and chat to capture every conversation and leverage every community expert in the cloud. Some of the new features that will be introduced for the Service Cloud with Summer ‘09 include:

•Real Time Partner Collaboration: For the first time, customer service agents will be able to collaborate in real-time with third party service partners on a single version of every case - ensuring that everyone has access to the same information. Companies gain a competitive edge by delivering a consistent and measurable service experience to every customer, regardless of the channel the customer chooses.

•Case Workflow Optimization: With Summer ‘09, customer service agents will be able to automatically trigger an email alert to the appropriate person based on a change in the comments section of a case. Now, companies can respond even faster to customer requests and issues.

•Community Management Tools: Online communities have grown in popularity, so much so that many companies have multiple communities to serve a diverse set of audiences. Summer ‘09 will provide companies with the robust set of tools they need to scale as the size and number of online communities grow.

Sales Cloud: The World’s Most Complete Sales Application The Sales Cloud is the world’s most complete and popular sales application on the market today. In the Sales Cloud, sales professionals are driving more sales, generating more leads, and helping sales people increase productivity. In fact, a recent customer satisfaction survey of more than 3,000 global salesforce.com customers found that business executives surveyed are growing their businesses using Salesforce CRM, with a reported 52 percent increase in lead volume, 27 percent increase in win rates, and 30 percent increase in customer retention. Summer ‘09 will deliver new features to the Sales Cloud focused on helping companies close more deals and grow their business including:

•Visual Charting: Sales reps and managers will be able to leverage more powerful analytic tools with the release of Summer ‘09, including new displays, colors and two entirely new chart types. Being able to access this information in real-time and in a host of customizable displays, will enable companies to make quicker and more well informed business decisions.

•Triggered Emails: With Summer ‘09, a sales rep will be able to set up an automated email alert based on prospect behavior, and create custom campaign fields to manage marketing offers and campaigns more effectively. Companies will be able to generate more leads by creating these sophisticated marketing campaigns.

•Deal Team Management: Colleagues that sales reps bring in to assist in closing a deal will now have access to the deal information in the opportunities tab with Summer ‘09. When the right people have access to the opportunity’s information, companies can close more deals and grow their business.

Your Cloud: Build and Run your Custom Apps on the Force.com Platform The Force.com platform lets customers and partners build and run enterprise applications in salesforce.com’s real time cloud, without the need for complex infrastructure. The introduction of Summer ‘09 makes it even easier to build and run custom applications on Force.com. New features will include:

•Workflow Visualizer: As company approvals and procedures get more complex, Summer ‘09 simplifies the process by making it completely visual, interactive and easy-to-use. Companies can now map their business processes through a visual representation, which will make managing complex workflows simple.

•Visualforce for Dashboards: Visualforce for Dashboards will allow developers to leverage Visualforce to create rich, customized dashboards and help pages for the first time.

•Advanced Application Tracking: With Summer ‘09, salesforce.com partners can now manage and upgrade custom applications, while maintaining backwards compatibility, just like salesforce.com.

The Only Enterprise Solution Built on Real-Time Cloud Infrastructure Salesforce CRM and the Force.com platform are the only enterprise solutions built and run on a real-time cloud infrastructure, which represents the most economical way to run a business. With a real-time infrastructure, upgrades can be delivered instantly and all data processed immediately without any batch processing. Customers also get real-time visibility into the status of the system’s high performing reliability, speed, and security.

Pricing and Availability Salesforce.com’s Summer ‘09 release is currently scheduled to be available to all 55,400 salesforce.com customers in June 2009.